Small Items
- UPS SUREPOST DELIVERY — Arrives in 5-8 business days. Price dependent on weight/size of item(s).
- UPS STANDARD DELIVERY — Arrives in 3-5 business days. Price dependent on weight/size of item(s).
- UPS EXPRESS DELIVERY — We offer overnight, 2-day and 3-day shipping. The timing of your order’s arrival will depend on which service you choose. Price dependent on weight and size of item(s).
- IN-STORE PICKUP — Pick up at our Chicago shop anytime during store hours. Free.
- COMPLIMENTARY DELIVERY — Pillows & JH Gift Cards always ship free via UPS ground service. Arrives in 3-5 business days. Free.
Furniture/Large Items
- FRONT DOOR DELIVERY — Your order will be shipped to a local delivery company, who will contact you to set up a delivery date and time. They will leave your wrapped order at the first dry/secure area. Arrives in 1-2 weeks.
- WHITE GLOVE DELIVERY — Your order will be shipped to a local delivery company, who will contact you to set up a delivery date and time. They will unwrap, inspect, assemble and place your item in your home. Arrives in 2-3 weeks.
- LOCAL DELIVERY — Your order will be delivered by our Chicagoland delivery team, we will contact you to set up a delivery appointment. They will unwrap, inspect, assemble and place your item in your home.
See our full shipping info or email us anytime at [email protected] to learn more.
Return Policy
Non-furniture Merchandise
All books, candles, plants and bath products are final sale. All other non-furniture items can be returned for a full refund, as long as they are returned within either 30 days of purchase if bought in store or 30 days after the order was received if bought on our website. We will inspect the returned item(s) and issue a refund to the same credit card used for original purchase. You will receive a confirmation email once we have processed your credit. All shipping charges are non-refundable and will be deducted from your refund.
In-stock Furniture Items
We accept returns of furniture in its original condition when you contact us within 14 days of receiving your item. To receive a full refund, call us at 800.472.1885 or email us at [email protected]. We will arrange to have the item(s) picked up by a local freight company, who will contact you to coordinate pick up. Once returned to our warehouse, we will inspect your item(s) and issue a refund accordingly. Damage or other conditional issues may require deductions from your refund. All shipping charges are non-refundable and will be deducted from your refund.
Closeout Merchandise
Closeout items purchased on our website can be returned for store credit only, as long as we receive your item(s) within 30 days of the original delivery. Once we have received and inspected the returned item(s), we will issue your store credit via email. All shipping charges are non-refundable and will be deducted from your store credit.
See our full return info or email us anytime at [email protected] to learn more.
